Copper incident

Authentication Issues

Critical Resolved View vendor source →

Copper experienced a critical incident on July 18, 2025 affecting Google Sync and CRM for Gmail Chrome Extension and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:25 PM UTC
Resolved
Jul 18, 2025, 05:22 PM UTC
Duration
1h 57m
Detected by Pingoru
Jul 18, 2025, 03:25 PM UTC

Affected components

Google SyncCRM for Gmail Chrome ExtensionMarketing ToolsMobile ApplicationsReportingCustom Reports BuilderSearch IndexIntegrationsDeveloper APIRest API & Web Application

Update timeline

  1. investigating Jul 18, 2025, 03:25 PM UTC

    Customers are having issues authenticating with Google.

  2. monitoring Jul 18, 2025, 04:34 PM UTC

    Google has mitigated the issue for all affected users.

  3. resolved Jul 18, 2025, 05:22 PM UTC

    This incident has been resolved.