Copado incident

DNS issues for copa.do

Major Resolved View vendor source →

Copado experienced a major incident on April 20, 2020 affecting CICD and CICD, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 01:09 PM UTC
Resolved
Apr 20, 2020, 05:30 PM UTC
Duration
4h 21m
Detected by Pingoru
Apr 20, 2020, 01:09 PM UTC

Affected components

CICDCICD

Update timeline

  1. investigating Apr 18, 2020, 07:14 PM UTC

    We are investigating DNS issues for the domain copa.do this is affecting several Copado services.

  2. identified Apr 18, 2020, 11:10 PM UTC

    We have identified the DNS issue with our provider. There is a workaround, please login to our community https://success.copado.com and our team will be able to help you.

  3. identified Apr 18, 2020, 11:14 PM UTC

    We are continuing to work with Nic.DO to fix the data inconsistency.

  4. monitoring Apr 20, 2020, 01:09 PM UTC

    Registrar authority for Nic.DO finally fix their database, and now they are propagating the right DNS servers and expiration date.

  5. resolved Apr 20, 2020, 05:30 PM UTC

    We can confirm that DNS for copa.do is now back on line and fully propagated.