Copado incident

Release process not completing or commit changes hanging during the release process

Major Resolved View vendor source →

Copado experienced a major incident on May 11, 2022 affecting CICD and CICD, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2022, 02:30 PM UTC
Resolved
May 11, 2022, 07:43 PM UTC
Duration
5h 12m
Detected by Pingoru
May 11, 2022, 02:30 PM UTC

Affected components

CICDCICD

Update timeline

  1. identified May 11, 2022, 02:30 PM UTC

    We are aware some clients are having issues during the release process. You may see jobs not completed or hanging during the process. Our team is investigating the cause of the error and will provide updates as quickly as possible. We apologize for the inconvenience.

  2. identified May 11, 2022, 04:17 PM UTC

    Due to issues derived from a Salesforce outage, we are seeing jobs queueing. Clients that are using Heroku can discontinue attempting to retry their jobs at this time. Jobs that show as started will be completed, however, may take longer to complete. You no longer need to attempt to cancel and restart.

  3. resolved May 11, 2022, 07:43 PM UTC

    We can confirm that any job queues have now cleared. Should you see any jobs still in progress for longer than usual, please cancel and restart them.