Copado experienced a minor incident on March 15, 2023 affecting CICD and CICD and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 15, 2023, 05:17 PM UTC
We are aware some clients are experiencing interruptions resulting in delays with commit jobs while using Copado. Our team has investigated and concluded the issues are the result of delays when retrieving metadata through Salesforce. Thus far, no performance degradation has been shared via https://status.salesforce.com/ but we are actively engaged with Salesforce support. We will share updates here as they become available.
- identified Mar 15, 2023, 07:47 PM UTC
Based on further investigation, we have determined that delays in responses from Salesforce are also affecting a limited number promotion jobs with rollback enabled. This incident has been updated to describe the broader impact.
- monitoring Mar 15, 2023, 09:15 PM UTC
Our monitoring shows that the frequency of this issue has reduced significantly. We will continue to monitor for now, and update this incident accordingly.
- resolved Mar 15, 2023, 10:19 PM UTC
This incident has been resolved.
- postmortem Mar 16, 2023, 06:08 PM UTC
Salesforce has shared the following incident as the root cause: [https://status.salesforce.com/incidents/10878](https://status.salesforce.com/incidents/10878)