Copado experienced a major incident on October 16, 2023 affecting Essentials, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2023, 09:39 PM UTC
When committing to version control on any job in Copado Essentials Plus via Deployment, Work Item or CI job will result in error "Error: An error occurred while processing your request. Please contact our customer support if the error persists.". We are aware of the issue and working diligently to resolve the matter as quickly as possible. Work Around: no current work arounds are available.
- identified Oct 17, 2023, 12:47 AM UTC
Copado Essentials Engineering and Copado Infrastructure Engineering have tentatively identified the issue and have run a number of successful Git deployments. We will provide another update shortly with more details.
- monitoring Oct 17, 2023, 12:52 AM UTC
We have implemented a fix and the issue with deploying to Git repos has been tentatively resolved. We will continue to update you here. Our Apologies for this inconvenience.
- resolved Oct 17, 2023, 02:00 AM UTC
This incident has been resolved.