Copado experienced a minor incident on January 23, 2024 affecting CICD and CICD and 1 more component, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 23, 2024, 05:55 PM UTC
We have identified multiple jobs, across various customers, which are being impacted by delays in metadata retrieval from Salesforce. While this apparent performance degradation is currently not listed on status.salesforce.com, we have engaged Salesforce directly for further clarity. In our initial testing, it appears the impact is limited to Hyperforce instances. In the majority of cases, this issue simply impacts the duration of the associated job. In limited examples we have seen jobs fail due to timeouts as a result of this delayed response. We will update this incident as more information is available.
- identified Jan 23, 2024, 09:11 PM UTC
We are still awaiting a response from the Salesforce team; we continue to see job performance impacted by delays in metadata retrieval.
- resolved Jan 24, 2024, 01:47 AM UTC
We are no longer seeing impacted jobs. This issue appears to have been related to Incident ID 12223 (https://status.salesforce.com/incidents/12223). We are working with Salesforce to confirm.