Converlens had 5 outages in the last 2 years totaling 24h 35m of downtime — averaging 0.2 incidents per month.
There were 5 Converlens outages since June 13, 2025 totaling 24h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Help Desk and Support site went down.
Help Desk and Support site recovered.
The infrastructure provider hosting Converlens UI (Netlify) is experiencing intermittent access issues.
The Netlify CDN hosting the Converlens UI experienced about 1.5 hours of intermittent issues. Converlens remained substantially available during this time, but certain users may have seen degraded access during this window.
Our team are currently investigating an error on the admin user interface.
This issue is now resolved
Some customers have reported issues submitting surveys. Team is investigating.
All affected instances have now returned to normal.
Google Cloud experienced a major service disruption between 10:51 - 18:18 12 June 2025 PDT. Their incident page is available here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Service has now returned to normal. Converlens core services were not directly impacted by this, in respect of our application servers, databases, and other application infrastructure remained running, and our engineers were able to access and confirm status. Our automated status checks also all remained green during this time, reporting no issues. However we had multiple reports from customers being unable to connect to Converlens domains during this period, reporting what appeared to be routing and network access errors, which appeared to prevent connections to the running Converlens services. Google have yet to provide further information about this incident or a post-mortem, however all services have since been restored.