Convercent incident
Papua New Guinea - Call Center Shared Line Proactive Change
Convercent experienced a notice incident on February 28, 2024 affecting Convercent Helpline Call Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 28, 2024, 07:53 PM UTC
We recently have added a new Papua New Guinea number that is mobile accessible from Telikom PNG network. The updated shared number has passed testing and is ready for use. The new number for Papua New Guinea is 1+675885213. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Papua New Guinea shared number listed on landing pages and related content within Onetrust Community and Knowledgebase. If your organization has any materials that contain the Papua New Guinea number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Papua New Guinea shared number. If you have any questions or concerns, please don't hesitate to contact our support team.