Convercent incident

Costa Rica - Call Center Shared Line Additional Toll-Free Number Added

Notice Resolved View vendor source →

Convercent experienced a notice incident on March 21, 2024 affecting Convercent Helpline Call Center, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2024, 03:13 PM UTC
Resolved
Mar 21, 2024, 03:13 PM UTC
Duration
—
Detected by Pingoru
Mar 21, 2024, 03:13 PM UTC

Affected components

Convercent Helpline Call Center

Update timeline

  1. resolved Mar 21, 2024, 03:13 PM UTC

    We recently added an additional toll-free number option for Costa Rica. The toll-free number is 0800-542-5595 and can be reached using Movistar, Claro, & ICE mobile networks. The updated shared number has passed testing and is ready for use. The other Costa Rica Number +506-40003876 will remain and is operational. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have updated the Costa Rica shared number listed on landing pages and related content within OneTrust Community and Knowledgebase. If your organization has any materials that contain the Costa Rica number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Costa Rica shared number. If you have any questions or concerns, please don't hesitate to contact our support team.