Convercent experienced a major incident on April 6, 2024 affecting US Trial and EU Trial and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2024, 02:10 AM UTC
Learning management functionality is offline due to unplanned maintenance.
- identified Apr 08, 2024, 03:38 PM UTC
On Friday the 5th of April, a software bug was identified and immediately mitigated against. The defect was discovered in a Learning Management integration service used on the platform. The mitigation steps taken mean the Learning Management is currently unavailable while we carry out restoration activities and appropriate regression testing. Updates will be provided on the status page when available.
- identified Apr 08, 2024, 03:39 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 08, 2024, 09:03 PM UTC
The fix is currently being deployed on lower environments; additional updates will follow once testing has concluded.
- resolved Apr 08, 2024, 10:57 PM UTC
This incident has been resolved