Convercent incident
Malaysia - Call Center Shared Line Proactive Change
Convercent experienced a notice incident on May 16, 2024 affecting Convercent Helpline Call Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 16, 2024, 07:37 PM UTC
We recently learned that upcoming changes to Malaysia telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Malaysia shared number. The updated shared number has passed testing and is ready for use. The new number for Malaysia is +60 1 800 81 3692 and replaces +60-(0)-1548770383 . Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Malaysia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Malaysia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Malaysia shared number. If you have any questions or concerns, please don't hesitate to contact our support team.