Convercent incident

Benchmarking & Insights reports on the Convercent platform are unavailable

Convercent experienced a critical incident on June 22, 2024 affecting Reporting, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started: Jun 22, 2024, 12:46 PM UTC
Resolved: Jun 22, 2024, 03:33 PM UTC
Duration: 2h 47m
Detected by Pingoru: Jun 22, 2024, 12:46 PM UTC

Affected components

Reporting

Update timeline

investigating Jun 22, 2024, 12:46 PM UTC

We’ve identified an issue where users may receive an error when attempting to load Benchmarking & Insights reports within the Convercent platform. Impact is limited to users accessing the service through the APP-EU environment. We’ve isolated the cause of the issue to a specific backend task that is repeatedly failing. We’re investigating the root cause of this failure to determine our next steps.
resolved Jun 22, 2024, 03:33 PM UTC

We’ve determined that the error was caused by an incorrect data condition within the affected environment, which was inadvertently introduced by an unrelated data correction on the backend. We reconfigured the APP-EU environment to correct the data. After manually restarting the service, we’ve confirmed that this successfully resolved the issue. Start Time: Jun 22, 2024, 12:00 PM UTC End Time: Jun 22, 2024, 2:45 PM UTC