Convercent incident

Convercent platform intermittent service degradation

Convercent experienced a minor incident on July 16, 2024 affecting EU Production, lasting 21h 9m. The incident has been resolved; the full update timeline is below.

Started: Jul 16, 2024, 02:06 PM UTC
Resolved: Jul 17, 2024, 11:15 AM UTC
Duration: 21h 9m
Detected by Pingoru: Jul 16, 2024, 02:06 PM UTC

Affected components

EU Production

Update timeline

monitoring Jul 16, 2024, 02:06 PM UTC

Following the migration of Convercent's domain name system (DNS) registration, customers may observe intermittent unavailability of the Convercent E.U Production platform. Behaviours may include DNS and CNAME Errors. The Convercent platform is available although some customers may still receive the specified errors as there may still be some residual impact whilst Internet Service Providers (ISPs) complete their DNS update schedule.
resolved Jul 17, 2024, 11:15 AM UTC

The Convercent platform is available and the incident has been resolved. Following the migration of Convercent's domain name system (DNS) registration, replication times may vary across different Internet service providers (ISPs) and so there may still be some residual impact as each Internet Service Provider follow their own DNS update schedule. If you are still experiencing issues, please contact our support teams quoting IM-638.