Convercent incident
Colombia- Call Center Shared Line Proactive Change
Convercent experienced a notice incident on August 22, 2024 affecting Convercent Helpline Call Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 22, 2024, 05:34 PM UTC
We recently retired an older number we had for Colombia, 844.397.3235. We have been displaying 3 numbers and will now only display 01-800-5189703 and +57-601-3816523. Individuals should only use either 01-800-5189703 or +57-601-3816523 to call in reports for Colombia or they can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have updated the Colombia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Colombia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Colombia shared number. If you have any questions or concerns, please don't hesitate to contact our support team.