Convercent incident
IM-823 Insights and Benchmarking reporting service unavailable
Convercent experienced a major incident on November 12, 2024 affecting EU Production and Reporting, lasting 12h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2024, 08:09 AM UTC
We are currently experiencing an issue where users cannot access the Insights and Benchmarking reporting functionality. This impact is limited to users accessing the service in the EU Production environment. The issue occurred following a scheduled maintenance period, during which a data refresh could not complete in time. As a result, the Insights and Benchmarking reporting functionality is currently unavailable. We are working to resolve this as quickly as possible.
- investigating Nov 12, 2024, 09:31 AM UTC
Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
- investigating Nov 12, 2024, 09:32 AM UTC
Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
- investigating Nov 12, 2024, 03:38 PM UTC
Service has been fully restored for the Issue Manager and Disclosure Manager modules, which are now operating normally. However, the Insights and Benchmarking reporting functionality remains unavailable. We are continuing to work on this issue and will provide an update as soon as possible.
- resolved Nov 12, 2024, 04:21 PM UTC
Corrective actions have been deployed and following a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-823. Root cause analysis investigations have been initiated and an RCA will be provided.