Convercent incident

IM-843 Issue Manager and Disclosure Manager Loading Issues

Major Resolved View vendor source →

Convercent experienced a major incident on November 21, 2024 affecting EU Production, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 01:35 PM UTC
Resolved
Nov 21, 2024, 03:10 PM UTC
Duration
1h 35m
Detected by Pingoru
Nov 21, 2024, 01:35 PM UTC

Affected components

EU Production

Update timeline

  1. investigating Nov 21, 2024, 01:35 PM UTC

    Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.

  2. resolved Nov 21, 2024, 03:10 PM UTC

    Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.