Convercent incident

IM-850 Issue Manager and Disclosure Manager Loading Issues

Major Resolved View vendor source →

Convercent experienced a major incident on November 25, 2024 affecting EU Production, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 10:03 AM UTC
Resolved
Nov 25, 2024, 12:13 PM UTC
Duration
2h 10m
Detected by Pingoru
Nov 25, 2024, 10:03 AM UTC

Affected components

EU Production

Update timeline

  1. investigating Nov 25, 2024, 10:03 AM UTC

    Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.

  2. identified Nov 25, 2024, 11:20 AM UTC

    Our engineering teams are actively working with Microsoft Support to resolve the issue. Additional updates will be shared as progress is made.

  3. resolved Nov 25, 2024, 12:13 PM UTC

    Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.