Convercent incident

IM-852 Convercent Prod EU - SSO Authentification Errors

Major Resolved View vendor source →

Convercent experienced a major incident on November 25, 2024 affecting EU Production, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 02:45 PM UTC
Resolved
Nov 25, 2024, 04:05 PM UTC
Duration
1h 19m
Detected by Pingoru
Nov 25, 2024, 02:45 PM UTC

Affected components

EU Production

Update timeline

  1. identified Nov 25, 2024, 02:45 PM UTC

    Following incident IM-850, some users may observe 'unable to authenticate the user' errors when attempting to login via SSO. Our engineering teams are investigating and further updates will provided shortly.

  2. resolved Nov 25, 2024, 04:05 PM UTC

    Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-852.