Convercent incident

EU Production OData Reports Service Unavailability

Major Resolved View vendor source →

Convercent experienced a major incident on November 26, 2024 affecting Reporting, lasting 7d 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 03:04 PM UTC
Resolved
Dec 03, 2024, 10:26 PM UTC
Duration
7d 7h
Detected by Pingoru
Nov 26, 2024, 03:04 PM UTC

Affected components

Reporting

Update timeline

  1. identified Nov 26, 2024, 03:04 PM UTC

    To ensure stability to the EU Production environment, OData reporting services have been temporarily disabled. As a result, customers will be unable to pull data from the platform using the public OData APIs. This impacts the following: Reporting > Data Services > OData Reports We are actively working to restore OData reporting functionality and will provide an update on its availability early next week. We apologise for any inconvenience caused and appreciate your patience as we continue to improve platform stability.

  2. resolved Dec 03, 2024, 10:26 PM UTC

    The OData reporting is now reactivated, allowing customers to retrieve data from the platform via public APIs.