Convercent incident

IM-885 Insights and Benchmarking reporting service unavailable

Notice Resolved View vendor source →

Convercent experienced a notice incident on December 9, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 07:58 AM UTC
Resolved
Dec 09, 2024, 06:03 AM UTC
Duration
—
Detected by Pingoru
Dec 09, 2024, 07:58 AM UTC

Update timeline

  1. resolved Dec 09, 2024, 07:58 AM UTC

    Between 06:03 and 07:34 UTC (91 minutes) users were unable to access the Insights and Benchmarking reporting functionality. The impact was limited to users accessing the service in the EU Production environment. The issue occurred following a scheduled maintenance period, during which a data refresh could not be completed in time. As a result, the Insights and Benchmarking reporting functionality was unavailable.