Convercent incident
IM-886 Issue Manager and Disclosure Manager Loading Issues
Convercent experienced a major incident on December 10, 2024 affecting EU Production, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2024, 09:57 AM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- investigating Dec 10, 2024, 11:03 AM UTC
Our engineering teams are actively investigating the issue. At this time, users may continue to experience timeouts when attempting to load the Issue Manager or Disclosure Manager modules. We understand the impact this may have on your operations and appreciate your patience as we work towards a resolution. Further updates will be provided as new information becomes available.
- resolved Dec 10, 2024, 11:19 AM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-886. Root cause analysis investigations have been initiated and an RCA will be provided.