Convercent incident
IM-890 Issue Manager and Disclosure Manager Loading Issues
Convercent experienced a major incident on December 11, 2024 affecting EU Production, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
EU Production
Update timeline
- investigating Dec 11, 2024, 12:56 PM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- resolved Dec 11, 2024, 04:36 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-890. Root cause analysis investigations have been initiated and an RCA will be provided.