Contextual AI experienced a major incident on March 25, 2025 affecting Production Status (App), lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Production Status (App)
Update timeline
- investigating Mar 25, 2025, 06:42 PM UTC
Due to upstream issues with Auth0, logging in to the Contextual AI frontend is currently unavailable. API-key based usage is not affected. Contextual on-call is actively investigating the issue and will report back with further updates.
- resolved Mar 25, 2025, 07:51 PM UTC
The incident has been mitigated by the Auth0 team and authentication is back to full availability.