Confluence incident

Degraded performance of Cloud Products when selecting users or teams

Minor Resolved View vendor source →

Confluence experienced a minor incident on February 20, 2026 affecting View Content and iOS App and 1 more component, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 04:14 AM UTC
Resolved
Feb 20, 2026, 12:26 PM UTC
Duration
8h 11m
Detected by Pingoru
Feb 20, 2026, 04:14 AM UTC

Affected components

View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace Apps

Update timeline

  1. identified Feb 20, 2026, 04:14 AM UTC

    Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

  2. identified Feb 20, 2026, 07:13 AM UTC

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  3. identified Feb 20, 2026, 12:26 PM UTC

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  4. resolved Feb 20, 2026, 12:26 PM UTC

    This issue has been resolved and all services are functional.