Confluence incident
Degraded performance of Cloud Products when selecting users or teams
Affected components
Update timeline
- identified Feb 20, 2026, 04:14 AM UTC
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.
- identified Feb 20, 2026, 07:13 AM UTC
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- identified Feb 20, 2026, 12:26 PM UTC
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- resolved Feb 20, 2026, 12:26 PM UTC
This issue has been resolved and all services are functional.
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