ComplianceAlpha incident

Anti-Money Laundering [AML] module - multiple users/clients reporting no access to that module

Major Resolved View vendor source →

ComplianceAlpha experienced a major incident on October 3, 2022 affecting AML KYC / CIP Solution, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 08:42 AM UTC
Resolved
Oct 03, 2022, 12:19 PM UTC
Duration
3h 36m
Detected by Pingoru
Oct 03, 2022, 08:42 AM UTC

Affected components

AML KYC / CIP Solution

Update timeline

  1. investigating Oct 03, 2022, 08:42 AM UTC

    We are currently investigating this issue.

  2. identified Oct 03, 2022, 12:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 03, 2022, 12:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 03, 2022, 12:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 03, 2022, 12:19 PM UTC

    This incident has been resolved.