ComplianceAlpha incident

Marketing Review (MR) - Slowness loading business groups/affiliates

Minor Resolved View vendor source →

ComplianceAlpha experienced a minor incident on April 4, 2023 affecting Marketing Review Solution, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 01:59 PM UTC
Resolved
Apr 04, 2023, 05:10 PM UTC
Duration
3h 10m
Detected by Pingoru
Apr 04, 2023, 01:59 PM UTC

Affected components

Marketing Review Solution

Update timeline

  1. investigating Apr 04, 2023, 01:59 PM UTC

    Our team is investigating reports of slowness when loading Business Groups and Affiliates in the Marketing Review Module which may be causing slowness when creating submissions.

  2. identified Apr 04, 2023, 03:36 PM UTC

    The issue has been identified and we are working towards a resolution with an ETA of 1pm EST.

  3. monitoring Apr 04, 2023, 03:48 PM UTC

    The issues have been resolved and we are currently monitoring performance.

  4. resolved Apr 04, 2023, 05:10 PM UTC

    This incident has been resolved. Business Groups and Affiliates are now loading without delays.