ComplianceAlpha incident

Some clients reporting issues with accessing MAS module e.g. Network timeout error

Major Resolved View vendor source →

ComplianceAlpha experienced a major incident on May 15, 2023 affecting Market Abuse Surveillance Solution, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2023, 10:41 AM UTC
Resolved
May 15, 2023, 12:23 PM UTC
Duration
1h 42m
Detected by Pingoru
May 15, 2023, 10:41 AM UTC

Affected components

Market Abuse Surveillance Solution

Update timeline

  1. investigating May 15, 2023, 10:41 AM UTC

    We are currently investigating this issue.

  2. identified May 15, 2023, 10:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 15, 2023, 10:43 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 15, 2023, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 15, 2023, 12:23 PM UTC

    This incident has been resolved.