ComplianceAlpha experienced a major incident on July 20, 2023 affecting Employee Compliance Solution, lasting 19h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Employee Compliance Solution
Update timeline
- investigating Jul 20, 2023, 06:54 PM UTC
We are currently investigating this issue.
- identified Jul 20, 2023, 08:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 20, 2023, 09:08 PM UTC
We have discovered the issue where some users lost their roles and they can not be added back. We are working to get it fixed as soon as possible.
- resolved Jul 21, 2023, 02:47 PM UTC
This incident has been resolved.