ComplianceAlpha experienced a major incident on September 22, 2023 affecting ComplianceAlpha Single Sign-On (SSO), lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
ComplianceAlpha Single Sign-On (SSO)
Update timeline
- investigating Sep 22, 2023, 01:48 PM UTC
Our team is currently investigating an issue where users are encountering problems while attempting to log in using Single Sign-On.
- identified Sep 22, 2023, 02:34 PM UTC
We've pinpointed the problem and are actively working on a solution. If you're encountering difficulties with SSO login via an email link, please access https://www.compliancealpha.com and log in from there; it should function correctly.
- monitoring Sep 22, 2023, 05:06 PM UTC
The issue with SSO has been identified and resolved. We are currently in the monitoring phase.
- resolved Sep 22, 2023, 06:35 PM UTC
This incident has been resolved.