ComplianceAlpha incident

Marketing Review Degraded Performance

Major Resolved View vendor source →

ComplianceAlpha experienced a major incident on January 8, 2024 affecting Marketing Review Solution, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 03:55 PM UTC
Resolved
Jan 08, 2024, 06:21 PM UTC
Duration
2h 25m
Detected by Pingoru
Jan 08, 2024, 03:55 PM UTC

Affected components

Marketing Review Solution

Update timeline

  1. investigating Jan 08, 2024, 03:55 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 08, 2024, 04:37 PM UTC

    Investigating slowness in the Marketing Review module.

  3. identified Jan 08, 2024, 04:59 PM UTC

    The probable cause of the MR slowness has been identified and a hotfix is being prepared for deployment.

  4. identified Jan 08, 2024, 06:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jan 08, 2024, 06:21 PM UTC

    This incident has been resolved.