Compass NZ experienced a major incident on April 20, 2022 affecting Fibre Broadband and Copper Broadband (xDSL), lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Fibre BroadbandCopper Broadband (xDSL)
Update timeline
- identified Apr 20, 2022, 09:32 PM UTC
We have identified an issue with the Compass network which is affecting Christchurch customers and their broadband speeds, our team is currently working to resolve the issue.
- identified Apr 21, 2022, 12:39 AM UTC
We have identified an issue with the Compass network in Christchurch which is affecting customers, our team is currently working to resolve the issue. There will be a loss of service during this time.
- resolved Apr 21, 2022, 03:54 AM UTC
This is now resolved if you continue to have issues chat with us at compass.net.nz