Compass NZ experienced a major incident on August 6, 2021, lasting 10h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 06, 2021, 03:12 AM UTC
We are investigating an issue with the Compass network which is affecting some voice customers.
- investigating Aug 06, 2021, 03:14 AM UTC
We are continuing to investigate this issue.
- investigating Aug 06, 2021, 03:14 AM UTC
We are continuing to investigate this issue.
- identified Aug 06, 2021, 04:09 AM UTC
We have identified an issue with the Compass network which is affecting voice customers, our team is currently working to resolve the issue. We anticipate the issue being resolved prior to 9pm tonight.
- identified Aug 06, 2021, 09:18 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 06, 2021, 01:33 PM UTC
This incident has been resolved.