Compass NZ experienced a major incident on September 3, 2021 affecting Fibre Broadband, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2021, 01:42 AM UTC
We are investigating an issue with the Compass network which is affecting some customers. Please do not restart your modem/router. Check back for regular updates.
- monitoring Sep 03, 2021, 02:17 AM UTC
We are monitoring an issue with the Compass network which was affecting our customers. Please do not restart your modem/router. Check back for regular updates.
- resolved Sep 03, 2021, 03:10 AM UTC
An outage affecting our supplier impacted Compass customers this afternoon has been resolved. We're really sorry for the disruption to your bubbles and realise the impact is less than ideal during this time. If you're still having issues try restarting your modem/router by switching it off and waiting 30 seconds before turning it on. If you're still having issues give us a call on 09 965 2280 or visit www.compass.net.nz to chat with us.