Compass NZ experienced a critical incident on October 21, 2021 affecting Fibre Broadband and Copper Broadband (xDSL), lasting 19h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2021, 12:11 AM UTC
We are investigating an issue with the Compass 0800 and PBX network which is affecting some customers. Check back for regular updates.
- identified Oct 21, 2021, 01:42 AM UTC
We have identified an issue with the Compass 0800, voice and web hosting which is affecting some customers, our team is currently working to resolve the issue.
- identified Oct 21, 2021, 01:43 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2021, 02:09 AM UTC
We have identified an issue with internet, Compass 0800, voice and web hosting which is affecting some customers, our team is currently working to resolve the issue.
- identified Oct 21, 2021, 03:19 AM UTC
We are working on an issue with our voice platform and will update when service has been restored. If you are having issues with your broadband please switch the modem/router power off and then on to reconnect.
- monitoring Oct 21, 2021, 05:21 AM UTC
We have resolved the earlier voice issues and are monitoring the current performance. If you are having issues with your broadband please switch the modem/router power off and then on to reconnect. If you're continuing to experience issues please chat with us at compass.net.nz.
- resolved Oct 21, 2021, 07:40 PM UTC
This incident has been resolved.