Compass NZ experienced a minor incident on November 29, 2021 affecting Fibre Broadband and Copper Broadband (xDSL), lasting 8h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2021, 07:48 PM UTC
We are investigating an issue with the Compass network which is affecting some customers. Please do not restart your modem/router. Check back for regular updates.
- identified Nov 29, 2021, 08:08 PM UTC
We have identified an issue with the Compass network which is affecting some customers, our team is currently working to resolve the issue. If you continue to experience issues please turn your router/modem off and on again. Check back for regular updates.
- identified Nov 29, 2021, 11:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 30, 2021, 01:43 AM UTC
We continue to work on an issue with our upstream provider that is affecting some customers on the Compass network. We are aiming to have this upstream issue resolved within the next hour.
- monitoring Nov 30, 2021, 02:22 AM UTC
We have applied a fix to our upstream provider and are monitoring the issue. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.
- resolved Nov 30, 2021, 03:58 AM UTC
This issue is now resolved. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.