Compass NZ experienced a major incident on December 13, 2021 affecting Fibre Broadband and Copper Broadband (xDSL), lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Fibre BroadbandCopper Broadband (xDSL)
Update timeline
- investigating Dec 13, 2021, 07:32 PM UTC
We are investigating an issue with the Compass network which is affecting some customers. Please do not restart your modem/router. Check back for regular updates.
- monitoring Dec 13, 2021, 07:38 PM UTC
We have applied a fix to our upstream provider and are monitoring the issue. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.
- resolved Dec 13, 2021, 10:27 PM UTC
This incident has been resolved.