Compass NZ experienced a critical incident on February 24, 2022 affecting Fibre Broadband, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Fibre Broadband
Update timeline
- identified Feb 24, 2022, 08:59 PM UTC
We have identified an issue with the Compass network which is affecting Northpower customers, our team is currently working to resolve the issue. Please do not restart your modem/router. Check back for regular updates.
- identified Feb 24, 2022, 09:36 PM UTC
Technicians are on their way to fix the identified issue which is affecting Northpower customers. Check back for regular updates.
- monitoring Feb 24, 2022, 09:41 PM UTC
We have applied a fix and are monitoring the issue. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.
- resolved Feb 25, 2022, 12:35 AM UTC
This incident has been resolved.