Compass NZ experienced a minor incident on March 2, 2022 affecting Fibre Broadband and Copper Broadband (xDSL), lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2022, 12:58 AM UTC
We are investigating an issue with the Compass network which is affecting some customers. Please do not restart your modem/router. Check back for regular updates.
- monitoring Mar 02, 2022, 01:29 AM UTC
Most Compass customer are able to access the network and we're now monitoring for any further issues. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.
- resolved Mar 02, 2022, 01:45 AM UTC
Thank you for your patience the issue with our backhaul provider has now been resolved. If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.