Compass NZ experienced a minor incident on March 25, 2023, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 25, 2023, 07:35 AM UTC
Customers calling 0800 640 840 are expected to hear moderate to severe call quality. Technicians are working on a resolution at present but we ask that all non-urgent calls to Compass Customer Care be deferred until Monday or later in the week if at all possible, to alleviate overload. Please also remember that Webchat is available at www.compass.net.nz during normal operating hours. Requests and inquiries of a non-urgent nature can be attended to be emailing [email protected]. We will endeavor to respond to your inquiry within 3 business days.
- resolved Mar 27, 2023, 04:17 AM UTC
This incident has been resolved.