Compass NZ experienced a major incident on May 24, 2023 affecting Fibre Broadband and Copper Broadband (xDSL) and 1 more component, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2023, 12:55 AM UTC
We are aware of systems outages across our network that may be affecting some customers ability to access some systems and services. This is currently under investigation. If you are currently connected, please do not restart or disconnect. Please DO NOT factory reset your router. Customers are unable to access our 0800 service numbers at this time. Please email [email protected] or call 09 801 6950.
- monitoring May 24, 2023, 01:55 AM UTC
Power has been restored to affected servers which are being restarted. 0800 customer contact numbers are restored.
- monitoring May 24, 2023, 02:26 AM UTC
Systems have been restored and we continue to monitor. Some Managed Services may experience short-lived interruptions while systems are rebalanced.
- resolved May 24, 2023, 06:29 AM UTC
This incident has been resolved.