Compass NZ experienced a major incident on July 20, 2023 affecting Managed Desktop and Fibre Broadband and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 01:04 AM UTC
We're currently investigating a systems outage affecting the Compass website and internal systems. Customer impacts are still being assessed at this time.
- investigating Jul 20, 2023, 01:11 AM UTC
We have identified that Compass Managed Services which may include email, website, remote desktop as well as some Compass internal systems are currently impacted by a system issue that is under investigation.
- investigating Jul 20, 2023, 01:21 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 20, 2023, 02:44 AM UTC
We identified a storage node issue and have restored it. Services are restoring and being monitored.
- identified Jul 20, 2023, 03:42 AM UTC
A further issue affecting Exchange and Terminal Services has been identified and currently being addressed.
- identified Jul 20, 2023, 05:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 20, 2023, 05:44 AM UTC
Full restoration of all impacted services has been achieved and confirmed. Compass thanks those affected for their patience and asks that any ongoing issues you may be experiencing are reported through you regular Compass contact channels.