Compass NZ experienced a major incident on August 9, 2023 affecting Managed Desktop, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Managed Desktop
Update timeline
- investigating Aug 09, 2023, 09:32 PM UTC
Citrix workspace services are down which impact our Managed Service Customers. This is currently under investigation.
- monitoring Aug 09, 2023, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2023, 09:53 PM UTC
Issue is resolved - Managed Service Customers should be able to login as normal again.