Managed Service Disruption Notification

Update timeline

1. identified Dec 04, 2024, 04:08 PM UTC

   Service Disruption Notification: We regret to inform you that we are currently experiencing a disruption in our managed service for business customers. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding. Temporary Contact Update: Due to the outage, reaching our team via chat, email, or over the phone might be challenging. Please hold off on contacting us for a bit until we can fully address the issue. Thank you for your understanding. Staying Posted: We apologise for the inconvenience and will post and update again in 60 minutes time until the issue is resolved.

2. identified Dec 04, 2024, 04:10 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Dec 04, 2024, 04:50 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Dec 04, 2024, 05:06 PM UTC

   Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our managed services for business. Key areas impacted are Business Voice, Hosted Exchange, Managed Desktop and Web Hosting. Our technicians are diligently investigating the issue to identify the root cause and implement a resolution. We apologise for the inconvenience and assure you that we are working tirelessly to restore service to normal levels. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or over the phone might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update: We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 60 minutes, or sooner if we manage to get things sorted.

5. identified Dec 04, 2024, 06:13 PM UTC

   We are currently experiencing a service interruption affecting the following key services: • Business Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technicians are working diligently to resolve the issue as quickly as possible. However, we currently do not have an estimated time for resolution. Support Availability You may encounter delays if trying to reach us via chat, email, or phone. We recommend holding off on contacting us for now to help us focus on restoring services. Next Update We appreciate your patience and understanding. Updates will be provided every 60 minutes or sooner as new information becomes available.

6. identified Dec 04, 2024, 07:13 PM UTC

   We’re making progress and are in the early stages of identifying a fix. While some services are in the process of being restored, we are still experiencing outages with the following key services: • Business Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technicians remain focused on resolving the issue as quickly as possible. At this stage, we still don’t have an estimated time for full resolution. We will continue to provide updates every 60 minutes or sooner if significant progress is made. Thank you for your continued patience and understanding as we work to restore normal service.

7. identified Dec 04, 2024, 08:11 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Dec 04, 2024, 08:19 PM UTC

   We’re pleased to report that Business Voice is now operational, and we are closely monitoring its performance to ensure stability. However, we are still experiencing outages with the following services: • Hosted Exchange • Managed Desktop • Some Web Hosting (compass.net.nz is now online) Our technicians continue to work diligently to resolve these issues. At this stage, we still don’t have an estimated time for full resolution. Thank you for your patience and understanding as we work to restore all services. We will provide another update in 60 minutes or sooner if there are further developments.

9. identified Dec 04, 2024, 08:22 PM UTC

   We are continuing to work on a fix for this issue.

10. identified Dec 04, 2024, 09:14 PM UTC

    We’re pleased to share that Business Voice and Hosted Exchange are now operational, and we are actively monitoring their performance to ensure stability. However, we are still experiencing outages with the following services: • Managed Desktop • Some Web Hosting (compass.net.nz is now online) Our technicians are continuing their efforts to restore these services as quickly as possible. We still do not have an estimated time for full resolution but will keep you updated. Thank you for your ongoing patience and understanding. Our next update will be provided in 60 minutes or sooner if significant progress is made.

11. identified Dec 04, 2024, 09:26 PM UTC

    We are continuing to work on a fix for this issue.

12. monitoring Dec 04, 2024, 09:28 PM UTC

    We’re pleased to report that the majority of services have been restored, including Business Voice, Hosted Exchange, and Web Hosting. The remaining issue is with Managed Desktop, which is currently affecting a limited number of customers. Our technicians are actively working to resolve this issue as quickly as possible. Thank you for your continued patience and understanding. We will provide further updates as soon as we have new information.

13. monitoring Dec 05, 2024, 12:54 AM UTC

    We’re pleased to report that the majority of services, including Business Voice, Hosted Exchange, and Web Hosting, are fully restored. The remaining issue with Managed Desktop, impacting a limited number of customers, is expected to be resolved within the next hour. Our technicians are finalizing the fix and closely monitoring the process. Thank you for your patience and understanding as we work to bring all services back to normal. We will provide a final update once this issue is fully resolved.

14. resolved Dec 05, 2024, 08:30 AM UTC

    This incident has been resolved.