Service Outage - Compass Website and MyCompass Portal

Update timeline

1. investigating Dec 27, 2024, 01:22 AM UTC

   We are currently experiencing technical difficulties with our Compass website and MyCompass Portal. Our team has been alerted and is actively working to resolve the issue. Customer Support: While the website is down, you can still reach us for assistance at: Phone: 0800 640 840 Email: [email protected] We apologize for the inconvenience and appreciate your patience. A further update will be provided at 6 PM. Thank you for your understanding.

2. identified Dec 27, 2024, 05:10 AM UTC

   We are currently experiencing technical difficulties with our Compass website and MyCompass Portal. Our team has identified the cause of the issue and is actively working to resolve it as quickly as possible. What You Need to Know: Some users may still be able to access the Compass website via mobile devices. The MyCompass Portal may be missing some billing information. Customer Support: While the website is down, our Customer Support team is available to assist you: Phone: 0800 640 840 Email: [email protected] We sincerely apologize for the inconvenience and appreciate your patience. A further update will be provided at 10 AM on 28/12/2024. Thank you for your understanding.

3. identified Dec 27, 2024, 09:53 AM UTC

   We are currently experiencing technical difficulties with our MyCompass Portal. Our team has identified the cause of the issue and is actively working to resolve it as quickly as possible. What You Need to Know: The MyCompass Portal may be missing some billing information. Customer Support: While MyCompass Portal may not be accessible, our Customer Support team is available to assist you between 10:00am and 6:00pm. Phone: 0800 640 840 Email: [email protected] We sincerely apologise for the inconvenience and appreciate your patience. A further update will be provided at 12:00pm on 29/12/2024. Thank you for your understanding.

4. monitoring Dec 27, 2024, 11:20 PM UTC

   We are pleased to inform you that the technical difficulties with our Compass website and MyCompass Portal have been resolved. Both services are now fully operational. If you continue to experience any issues, please don't hesitate to contact our Customer Support team for assistance: Phone: 0800 640 840 Email: [email protected] Thank you for your patience and understanding during this time. We apologise for any inconvenience caused and appreciate your continued support.

5. resolved Dec 29, 2024, 08:22 PM UTC

   This incident has been resolved.