Compass NZ experienced a major incident on April 8, 2025, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 08, 2025, 10:57 PM UTC
Our 0800 number appears to have stopped working. Customers can still reach us at [email protected] and we will answer your inquiries as soon as possible. Technicians have been alerted to the problem and we expect to have an update at 11:30 AM.
- investigating Apr 08, 2025, 11:31 PM UTC
We are continuing to investigate this issue. Next update will be at 12:30 PM.
- monitoring Apr 09, 2025, 12:25 AM UTC
This has now been resolved, We will continue to monitor this issue.
- resolved Apr 09, 2025, 02:20 AM UTC
This has now been resolved.