CommPeak Outage History

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CommPeak had 3 outages in the last 2 years totaling 6h 10m of downtime — averaging 0.1 incidents per month.

There were 3 CommPeak outages since November 18, 2025 totaling 6h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.commpeakstatus.com

Major August 26, 2026

Service Disruption — All Systems

Detected by Pingoru
Aug 26, 2026, 07:56 AM UTC
Resolved
Aug 26, 2026, 08:00 AM UTC
Duration
4m
Affected: commpeak.comSMS Gateway
Timeline · 2 updates
  1. investigating Aug 26, 2026, 07:56 AM UTC

    We are currently experiencing a disruption affecting multiple CommPeak services, including [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. During this period, you may see [failed call attempts, delayed message delivery, portal login errors, API timeouts]. Our engineering team identified the issue at [07:34 UTC] and is actively working on restoring full service. This is our top priority, and we have all relevant teams engaged. We will post the next update by [08:15 UTC], or sooner if the situation changes. We understand the impact this has on your operations, and we are sorry for the disruption. For account-specific questions, please contact your account manager or [email protected].

  2. resolved Aug 26, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

We are investigating the issue causing the current outage

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:23 AM UTC
Duration
11m
Affected: my.commpeak.comPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    Our team is actively investigating the ongoing outage and working toward a resolution

  2. monitoring Dec 05, 2025, 09:17 AM UTC

    The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

  3. resolved Dec 05, 2025, 09:23 AM UTC

    This incident has been resolved

Read the full incident report →

Critical November 18, 2025

Third-party provider issues

Detected by Pingoru
Nov 18, 2025, 11:59 AM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
5h 54m
Affected: my.commpeak.comcommpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:59 AM UTC

    We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

  2. investigating Nov 18, 2025, 12:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 03:08 PM UTC

    We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

  4. resolved Nov 18, 2025, 05:53 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →