CommPeak incident

Third-party provider issues

Critical Resolved View vendor source →

CommPeak experienced a critical incident on November 18, 2025 affecting my.commpeak.com and commpeak.com and 1 more component, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:59 AM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
5h 54m
Detected by Pingoru
Nov 18, 2025, 11:59 AM UTC

Affected components

my.commpeak.comcommpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway

Update timeline

  1. investigating Nov 18, 2025, 11:59 AM UTC

    We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

  2. investigating Nov 18, 2025, 12:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 03:08 PM UTC

    We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

  4. resolved Nov 18, 2025, 05:53 PM UTC

    The incident has been resolved and all services are operating normally.