CommPeak Outage History

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CommPeak had 7 outages in the last 2 years totaling 32h 26m of downtime — averaging 0.3 incidents per month.

There were 7 CommPeak outages since August 29, 2024 totaling 32h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.commpeakstatus.com

Major August 26, 2026

Service Disruption — All Systems

Detected by Pingoru
Aug 26, 2026, 07:56 AM UTC
Resolved
Aug 26, 2026, 08:00 AM UTC
Duration
4m
Affected: commpeak.comSMS Gateway
Timeline · 2 updates
  1. investigating Aug 26, 2026, 07:56 AM UTC

    We are currently experiencing a disruption affecting multiple CommPeak services, including [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. During this period, you may see [failed call attempts, delayed message delivery, portal login errors, API timeouts]. Our engineering team identified the issue at [07:34 UTC] and is actively working on restoring full service. This is our top priority, and we have all relevant teams engaged. We will post the next update by [08:15 UTC], or sooner if the situation changes. We understand the impact this has on your operations, and we are sorry for the disruption. For account-specific questions, please contact your account manager or [email protected].

  2. resolved Aug 26, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

We are investigating the issue causing the current outage

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:23 AM UTC
Duration
11m
Affected: my.commpeak.comPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    Our team is actively investigating the ongoing outage and working toward a resolution

  2. monitoring Dec 05, 2025, 09:17 AM UTC

    The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

  3. resolved Dec 05, 2025, 09:23 AM UTC

    This incident has been resolved

Read the full incident report →

Critical November 18, 2025

Third-party provider issues

Detected by Pingoru
Nov 18, 2025, 11:59 AM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
5h 54m
Affected: my.commpeak.comcommpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:59 AM UTC

    We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

  2. investigating Nov 18, 2025, 12:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 03:08 PM UTC

    We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

  4. resolved Nov 18, 2025, 05:53 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →

Minor August 4, 2025

Network Performance Issues in Europe Region

Detected by Pingoru
Aug 04, 2025, 10:10 AM UTC
Resolved
Aug 05, 2025, 06:13 AM UTC
Duration
20h 3m
Affected: my.commpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway
Timeline · 4 updates
  1. investigating Aug 04, 2025, 10:10 AM UTC

    We are currently investigating degraded network performance for our infrastructure in European Region.

  2. identified Aug 04, 2025, 10:42 AM UTC

    There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

  3. monitoring Aug 04, 2025, 12:17 PM UTC

    Cloudflare has mitigated the current impact. We will continue to monitor the network status.

  4. resolved Aug 05, 2025, 06:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

TextPeak Outage

Detected by Pingoru
Jul 17, 2025, 03:32 PM UTC
Resolved
Jul 17, 2025, 05:08 PM UTC
Duration
1h 35m
Affected: SMS Gateway
Timeline · 3 updates
  1. investigating Jul 17, 2025, 03:32 PM UTC

    We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

  2. identified Jul 17, 2025, 04:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 17, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 30, 2025

SMS Gateway Outage

Detected by Pingoru
Jun 30, 2025, 07:39 AM UTC
Resolved
Jun 30, 2025, 10:01 AM UTC
Duration
2h 21m
Affected: SMS Gateway
Timeline · 2 updates
  1. identified Jun 30, 2025, 07:39 AM UTC

    We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

  2. resolved Jun 30, 2025, 10:01 AM UTC

    The incident has been resolved.

Read the full incident report →

Critical August 29, 2024

PBX Stats outage

Detected by Pingoru
Aug 29, 2024, 04:46 AM UTC
Resolved
Aug 29, 2024, 07:01 AM UTC
Duration
2h 15m
Affected: PBX Stats
Timeline · 3 updates
  1. identified Aug 29, 2024, 04:46 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 29, 2024, 06:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 29, 2024, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →