CommPeak Outage History

CommPeak had 5 outages in the last 2 years totaling 6h 59m of downtime — averaging 0.2 incidents per month.

There were 5 CommPeak outages since November 18, 2025 totaling 6h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.commpeakstatus.com

Minor October 6, 2026

Investigating Elevated Response Times Following Scheduled Maintenance

Detected by Pingoru: Oct 06, 2026, 11:54 AM UTC
Resolved: Oct 06, 2026, 11:58 AM UTC
Duration: 3m

Affected: PBX Stats

Timeline · 2 updates

identified Oct 06, 2026, 11:54 AM UTC

Following our recent scheduled maintenance on PBX Stas, we are observing unexpected side effects impacting a small percentage of requests, resulting in elevated response times. Our engineering team is actively investigating the root cause and deploying a fix. Voice services and primary features remain operational, but some users may experience intermittent delays.
resolved Oct 06, 2026, 11:58 AM UTC

The performance issues affecting PBX Stas following our scheduled maintenance have been fully resolved. Response times and request processing have returned to normal operating parameters. Our team will continue to monitor system stability closely. We appreciate your patience while we worked to resolve this issue.

Read the full incident report →

Minor September 22, 2026

Web Application Incident

Detected by Pingoru: Sep 22, 2026, 12:14 PM UTC
Resolved: Sep 22, 2026, 01:01 PM UTC
Duration: 46m

Affected: Third Party Data ConnectorWeb Application

Timeline · 4 updates

identified Sep 22, 2026, 12:14 PM UTC

We are experiencing a temporary dialer that may cause a compromised performance in your dialer functionality and performance
identified Sep 22, 2026, 12:16 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 22, 2026, 12:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 22, 2026, 01:01 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 26, 2026

Service Disruption — All Systems

Detected by Pingoru: Aug 26, 2026, 07:56 AM UTC
Resolved: Aug 26, 2026, 08:00 AM UTC
Duration: 4m

Affected: commpeak.comSMS Gateway

Timeline · 2 updates

investigating Aug 26, 2026, 07:56 AM UTC

We are currently experiencing a disruption affecting multiple CommPeak services, including [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. During this period, you may see [failed call attempts, delayed message delivery, portal login errors, API timeouts]. Our engineering team identified the issue at [07:34 UTC] and is actively working on restoring full service. This is our top priority, and we have all relevant teams engaged. We will post the next update by [08:15 UTC], or sooner if the situation changes. We understand the impact this has on your operations, and we are sorry for the disruption. For account-specific questions, please contact your account manager or [email protected].
resolved Aug 26, 2026, 08:00 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 5, 2025

We are investigating the issue causing the current outage

Detected by Pingoru: Dec 05, 2025, 09:12 AM UTC
Resolved: Dec 05, 2025, 09:23 AM UTC
Duration: 11m

Affected: my.commpeak.comPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb Application

Timeline · 3 updates

investigating Dec 05, 2025, 09:12 AM UTC

Our team is actively investigating the ongoing outage and working toward a resolution
monitoring Dec 05, 2025, 09:17 AM UTC

The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.
resolved Dec 05, 2025, 09:23 AM UTC

This incident has been resolved

Read the full incident report →

Critical November 18, 2025

Third-party provider issues

Detected by Pingoru: Nov 18, 2025, 11:59 AM UTC
Resolved: Nov 18, 2025, 05:53 PM UTC
Duration: 5h 54m

Affected: my.commpeak.comcommpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway

Timeline · 4 updates

investigating Nov 18, 2025, 11:59 AM UTC

We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.
investigating Nov 18, 2025, 12:01 PM UTC

We are continuing to investigate this issue.
monitoring Nov 18, 2025, 03:08 PM UTC

We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.
resolved Nov 18, 2025, 05:53 PM UTC

The incident has been resolved and all services are operating normally.

Read the full incident report →