CommPeak Outage History

CommPeak had 7 outages in the last 2 years totaling 30h 57m of downtime — averaging 0.3 incidents per month.

There were 7 CommPeak outages since June 30, 2025 totaling 30h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.commpeakstatus.com

Minor September 22, 2026

Web Application Incident

Detected by Pingoru: Sep 22, 2026, 12:14 PM UTC
Resolved: Sep 22, 2026, 01:01 PM UTC
Duration: 46m

Affected: Third Party Data ConnectorWeb Application

Timeline · 4 updates

identified Sep 22, 2026, 12:14 PM UTC

We are experiencing a temporary dialer that may cause a compromised performance in your dialer functionality and performance
identified Sep 22, 2026, 12:16 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 22, 2026, 12:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 22, 2026, 01:01 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 26, 2026

Service Disruption — All Systems

Detected by Pingoru: Aug 26, 2026, 07:56 AM UTC
Resolved: Aug 26, 2026, 08:00 AM UTC
Duration: 4m

Affected: commpeak.comSMS Gateway

Timeline · 2 updates

investigating Aug 26, 2026, 07:56 AM UTC

We are currently experiencing a disruption affecting multiple CommPeak services, including [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. During this period, you may see [failed call attempts, delayed message delivery, portal login errors, API timeouts]. Our engineering team identified the issue at [07:34 UTC] and is actively working on restoring full service. This is our top priority, and we have all relevant teams engaged. We will post the next update by [08:15 UTC], or sooner if the situation changes. We understand the impact this has on your operations, and we are sorry for the disruption. For account-specific questions, please contact your account manager or [email protected].
resolved Aug 26, 2026, 08:00 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 5, 2025

We are investigating the issue causing the current outage

Detected by Pingoru: Dec 05, 2025, 09:12 AM UTC
Resolved: Dec 05, 2025, 09:23 AM UTC
Duration: 11m

Affected: my.commpeak.comPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb Application

Timeline · 3 updates

investigating Dec 05, 2025, 09:12 AM UTC

Our team is actively investigating the ongoing outage and working toward a resolution
monitoring Dec 05, 2025, 09:17 AM UTC

The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.
resolved Dec 05, 2025, 09:23 AM UTC

This incident has been resolved

Read the full incident report →

Critical November 18, 2025

Third-party provider issues

Detected by Pingoru: Nov 18, 2025, 11:59 AM UTC
Resolved: Nov 18, 2025, 05:53 PM UTC
Duration: 5h 54m

Affected: my.commpeak.comcommpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway

Timeline · 4 updates

investigating Nov 18, 2025, 11:59 AM UTC

We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.
investigating Nov 18, 2025, 12:01 PM UTC

We are continuing to investigate this issue.
monitoring Nov 18, 2025, 03:08 PM UTC

We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.
resolved Nov 18, 2025, 05:53 PM UTC

The incident has been resolved and all services are operating normally.

Read the full incident report →

Minor August 4, 2025

Network Performance Issues in Europe Region

Detected by Pingoru: Aug 04, 2025, 10:10 AM UTC
Resolved: Aug 05, 2025, 06:13 AM UTC
Duration: 20h 3m

Affected: my.commpeak.comWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationSMS Gateway

Timeline · 4 updates

investigating Aug 04, 2025, 10:10 AM UTC

We are currently investigating degraded network performance for our infrastructure in European Region.
identified Aug 04, 2025, 10:42 AM UTC

There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.
monitoring Aug 04, 2025, 12:17 PM UTC

Cloudflare has mitigated the current impact. We will continue to monitor the network status.
resolved Aug 05, 2025, 06:13 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

TextPeak Outage

Detected by Pingoru: Jul 17, 2025, 03:32 PM UTC
Resolved: Jul 17, 2025, 05:08 PM UTC
Duration: 1h 35m

Affected: SMS Gateway

Timeline · 3 updates

investigating Jul 17, 2025, 03:32 PM UTC

We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
identified Jul 17, 2025, 04:05 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jul 17, 2025, 05:08 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 30, 2025

SMS Gateway Outage

Detected by Pingoru: Jun 30, 2025, 07:39 AM UTC
Resolved: Jun 30, 2025, 10:01 AM UTC
Duration: 2h 21m

Affected: SMS Gateway

Timeline · 2 updates

identified Jun 30, 2025, 07:39 AM UTC

We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
resolved Jun 30, 2025, 10:01 AM UTC

The incident has been resolved.

Read the full incident report →